Openings at Innovate!, Inc

Salesforce Product Owner


Location: Remote, US

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Position: Salesforce Product Owner
Reports To: Senior Manager of CAS and BMC
FLSA: Exempt
Location: Remote, US
Posted: 1/26/21

Job Description
The Salesforce Product Owner will provide elite consulting services to one or more projects for our clients by analyzing their requirements, developing designs, and leading the agile implementation of Salesforce solutions. They act as the liaison between the client's business users and Innovate's development team to identify, assess, and document business requirements, develop use cases that explain/demonstrate business requirements/specifications to the development team, and analyze the impact of proposed solutions across the organization.

RESPONSIBILITIES

• Acts as primary day-to-day point of contact and the operational aspects of the project. Objective focused on building strong relationships, and understanding of the client's business model and processes

• Facilitate requirements gathering meetings to gather user requirements

• Document business and functional requirements for all applications in Requirements Backlog

• Develop and analyze business requirements and ensure the traceability of business and system requirements

• Attains sign-off from the business users on requirements and ensures the application developers can translate the requirements into systems specifications

• Prioritizes Requirements Backlog

• Ensures changes to the requirements are approved and documented

• Leverages a solid understanding of the Salesforce product suite in order to validate key design options and present proposal solution designs and implementations

• Facilitates Sprint Planning Meeting for development team to select top-priority items for upcoming sprints

• Structures and leads the user acceptance test (UAT) effort to ensure the applications match the business requirements

• Collaborates with requirements and available development resources to ensure the success of the testing process

• Reviews deliverables prepared by the team before sharing with the client

• Facilitates Sprint Review Meeting to present done items at the end of each sprint

• Develops training plan and training materials, and delivers end user training

• Provides end user support via phone, email, and Help Desk

• Works effectively with team members toward customer satisfaction/ success

• Be enthusiastic, professional, and confident while maintaining a focus on customer success

• Monitors and manages project scope and schedule to ensure project stays on track for assigned client projects

• Works with delivery project manager to monitor the project status and assess risks in process, people, and/or technology and adjusts project plans to address accordingly

• Support sales meetings through demoing existing applications built and creating new prototypes based on initial conversations with clients

QUALIFICATIONS

• Previous Salesforce delivery experience, both Classic and Lightning

• Previous consulting and project management experience using Agile/Scrum methodologies; ScrumMaster certification a plus

• Detail-oriented with the ability to quickly assimilate, willingness to learn new technologies, proactive entrepreneurial spirit, and reliability

• Ability to interact with customers and coworkers, and demonstrate respect and responsiveness; Strong team player

• Exceptional writing and communication skills

• Willingness to travel to client sites and internal meetings

• 4+ years of relevant experience, preferably in IT project management (Salesforce a plus)

• One or more Salesforce.com certifications (Salesforce Admin), or Trailhead Ranger-level

• Bachelor’s degree 

Innovate!, Inc. is a woman and minority-owned company passionate about the dynamic benefits of providing effective management consulting, IT support, and geospatial technology for the federal government. We believe that thinking innovatively can achieve positive results in organizations that lead to cultural and business change. This belief and our ability to deliver cutting-edge solutions were recognized with Innovate being named 2012 Environmental Protection Agency (EPA) Outstanding 8(a) Small Business of the Year. Innovate is a fast-paced, rapidly growing group of entrepreneurs creating a culture of excellence. Rapid advancement within our organization is not only possible it is encouraged.
 
To view our website, visit http://www.innovateteam.com
 
Innovate! Inc. proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.



If you need assistance or an accommodation due to a disability, you may contact us at mail@innovateteam.com.
 

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